The effect of product quality, price, and distribution on customer satisfaction with korigengi products on Tokopedia

I Gede Fery Surya  Tapa; Putu Dyah Permata  Korry; Komang Sri  Widiantari; Maulana Ari  Danuarta

doi:10.55942/pssj.v6i2.1433

Authors

I Gede Fery Surya Tapa Universitas Pendidikan Nasional
Putu Dyah Permata Korry Universitas Pendidikan Nasional
Komang Sri Widiantari Universitas Pendidikan Nasional
Maulana Ari Danuarta Universitas Pendidikan Nasional

DOI:

https://doi.org/10.55942/pssj.v6i2.1433

Keywords:

product quality, price, distribution, customer satisfaction, e-commerce

Abstract

The expansion of digital commerce in Indonesia has reshaped the way local creative brands compete in online marketplaces. Although platforms such as Tokopedia enable sellers to reach a wider audience, maintaining customer satisfaction has become increasingly challenging due to market saturation. KORIGENGI is a local brand specializing in otaku-themed merchandise that operates through Tokopedia, yet its competitive position remains weaker than that of several rival stores. This study aims to analyze how product quality, price perception, and distribution performance influence customer satisfaction with KORIGENGI products on Tokopedia. This research applies a quantitative approach using survey data collected from customers who have previously purchased KORIGENGI products. Structured questionnaires were distributed online and measured using a Likert scale. The collected data were examined through instrument testing, classical assumption testing, and multiple linear regression analysis. The findings indicate that product quality, price, and distribution exert positive and statistically significant effects on customer satisfaction. When examined simultaneously, these variables collectively explain the variations in customer satisfaction. Product quality was the most influential factor, followed by price and distribution. The results highlight the importance of delivering high-quality products, applying appropriate pricing strategies, and ensuring reliable distribution processes to enhance customer satisfaction in competitive e-commerce environments.

Author Biographies

I Gede Fery Surya Tapa, Universitas Pendidikan Nasional

I Gede Ferry Surya Tapa is affiliated with Fakultas Teknik & Informatika, Universitas Pendidikan Nasional

Putu Dyah Permata Korry, Universitas Pendidikan Nasional

Putu Dyah Permata Korry is affiliated with Fakultas Ekonomi & Bisnis, Universitas Pendidikan Nasional

Komang Sri Widiantari, Universitas Pendidikan Nasional

Komang Sri Widiantari is affiliated with Fakultas Ekonomi & Bisnis, Universitas Pendidikan Nasional

Maulana Ari Danuarta, Universitas Pendidikan Nasional

Maulana Ari Danuarta is affiliated with Fakultas Ekonomi & Bisnis, Universitas Pendidikan Nasional

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