1.
Makatita D. The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama. PSSJ [Internet]. 2025 Jan. 30 [cited 2026 Apr. 11];5(1):1-13. Available from: https://journal.privietlab.org/index.php/PSSJ/article/view/1772