Yusuf, Faif, Ahmad Taufik, and Aris Hidayat. “The Effect of Information Technology and Service Quality on Customer Loyalty of Bank Mandiri Jakarta Patra Jasa Branch”. Priviet Social Sciences Journal 1, no. 2 (August 13, 2021): 7–12. Accessed August 2, 2025. https://journal.privietlab.org/index.php/PSSJ/article/view/103.