Noviono, A. D. . (2021) “The Effect of Customer Relationship Management (CRM), Service Quality, and Value Creation on Customer Satisfaction among Customers of PT Pegadaian (Persero) Cisalak Branch, Depok”, Priviet Social Sciences Journal, 1(6), pp. 1–13. doi: 10.55942/pssj.v1i6.1752.