KUSUMO, S. W. B. .; WIBOWO, A. Y.; WICAKSONO, A. F. .; ANTONO, J. .; NUVIDA, L. O. . The effectiveness of Customer Relationship Management (CRM) systems in improving optical customer satisfaction: A meta-analysis and bibliometric study (Jakarta Region). Priviet Social Sciences Journal, [S. l.], v. 6, n. 1, p. 321–333, 2026. DOI: 10.55942/pssj.v6i1.540. Disponível em: https://journal.privietlab.org/index.php/PSSJ/article/view/540. Acesso em: 17 jan. 2026.