MAKATITA, D. The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama. Priviet Social Sciences Journal, [S. l.], v. 5, n. 1, p. 1–13, 2025. DOI: 10.55942/pssj.v5i1.1772. Disponível em: https://journal.privietlab.org/index.php/PSSJ/article/view/1772. Acesso em: 11 apr. 2026.