NOVIONO, A. D. . The Effect of Customer Relationship Management (CRM), Service Quality, and Value Creation on Customer Satisfaction among Customers of PT Pegadaian (Persero) Cisalak Branch, Depok. Priviet Social Sciences Journal, [S. l.], v. 1, n. 6, p. 1–13, 2021. DOI: 10.55942/pssj.v1i6.1752. Disponível em: https://journal.privietlab.org/index.php/PSSJ/article/view/1752. Acesso em: 5 apr. 2026.