Journal Information
About This Journal
Mochammad Fahlevi
Bina Nusantara University | Indonesia
The role of ethics in improving the quality of public services
Abstract
Ethics play a fundamental role in shaping the quality of public services, providing the foundation for professionalism, transparency, accountability, and fairness in governance. This study aims to analyze the role of ethics in improving public service delivery through a comprehensive literature review. By employing a descriptive qualitative approach and library research method, this study synthesizes insights from books, peer-reviewed journal articles, laws and regulations, official institutional reports, and international publications. The findings revealed that ethical standards significantly contribute to building public trust, preventing maladministration, and fostering clean governance. However, challenges persist in implementing ethics within the public sector, including weak law enforcement, limited ethical awareness among officials, and the persistence of a patrimonial bureaucratic culture. To address these obstacles, this study highlights the need to strengthen bureaucratic reform, integrate ethics education into civil service training, and enhance participatory monitoring systems. This study contributes both theoretically and practically by emphasizing ethics as an indispensable pillar of good governance and offering recommendations to enhance the effectiveness, fairness, and accountability of public services.
References
Arif, Awaludin. (2011). Rekonstruksi Perlindungan Hukum Terhadap Penyingkap Korupsi (Studi Kasus Budaya Hukum Aparatur Sipil Negara Menyingkap Korupsi Birokrasi Di Jawa Tengah), Semarang Universitas Diponegoro
Bertens, K. (2000). Etika. Seri Filsafat Atma Jaya: 15. Jakarta: PT Gramedia Pustaka Utama.
Cooper, T. L. (2012). The Responsible Administrator: An Approach to Ethics for the Administrative Role. San Francisco: Jossey-Bass.
Denhardt, Kathryn G. (1988). The ethics of Public Service. Westport, Connecticut: Greenwood Press
Denhardt, R. B., & Denhardt, J. V. (2015). The New Public Service: Serving, Not Steering. New York: Routledge.
Dwiyanto, A. (2018). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.
Harbani Pasolong. (2007). Teori Administrasi Publik. Bandung: Alfabeta
Hardiyansyah. (2011). Kualitas Pelayanan Publik, Konsep Dimensi, Indikator dan Implementasinya, Yogyakarta: Gava Media.
Hardiyansyah. (2018). Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator, dan Implementasinya. Yogyakarta: Gava Media.
Jabbra, J.G dan Dwivedi, O.P. (1989). Public Service Accountability. Conneticut: Kumarian Press, Inc.
Keban, Yerimias T, (2008), Enam Dimensi Strategis Administrasi Publik, konsep, teori dan isu,Yogyakarta, Gava Media.
Kumorotomo, Wahyudi. (2002). Etika Administrasi Negara, Jakarta, PT Raja Grafindo Persada.
Maani, K. D. (2010). Etika Pelayanan Publik. Demokrasi, IX(1), 61–70. Retrieved from http://ejournal.unp.ac.id/index.php/jd/article/viewFile/1415/1225
Martins, Jr (ed). (1979). Professional Standards and Ethics. Washington, DC: ASPA Publisher
Keban, Yeremias T. (1994). Pengantar Aministrasi Publik. Program MAP UGM, Yogyakarta
Kumorotomo, Wahyudi. (1992). Etika administrasi Negara. Rajawali Pers, Jakarta.
Nugroho, R. (2020). Public Policy: Teori, Manajemen, Dinamika, Analisis, Konvergensi, dan Kimia Kebijakan. Jakarta: Elex Media Komputindo.
Ombudsman Republik Indonesia. (2021). Laporan Tahunan Ombudsman RI. Jakarta: Ombudsman RI.
Redford, E. S. (1969). Democracy in the Administrative State. New York, NY: Oxford University Press
UNDP. (1997). Governance for Sustainable Human Development. New York: UNDP.
Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik
Yuniningsih, Tri, dkk. (2017). Bunga Rampai Etika Administrasi Publik, Semarang; Program Studi Doktor Administrasi Publik Press
Zed, M. (2004). Metode Penelitian Kepustakaan, Jakarta; Yayasan Obor Indonesia