Noviono, Andhi Dwy. “The Effect of Customer Relationship Management (CRM), Service Quality, and Value Creation on Customer Satisfaction Among Customers of PT. Pegadaian (Persero) Cisalak Branch - Depok”. Journal of Economics and Business Letters 5, no. 4 (October 20, 2025): 31–37. Accessed October 22, 2025. https://journal.privietlab.org/index.php/JEBL/article/view/840.